IDMakerContact us
Contact Thumbeja Publicity, the operator of IDMaker, for service support, billing questions, or privacy enquiries.
Email support
Include your organisation or printing house name, your account email, and a short description of the issue. For billing questions, include the order or payment reference if available.
Accounts and roster corrections
Your organisation administrator or printing house is the first contact for invitations, assigned groups, record corrections, and physical card orders. Contact us if you need help with the software or cannot reach the administrator responsible for your account.
Billing and privacy requests
For a payment, cancellation, or refund question, describe the purchase and provide its reference. For a privacy or deletion request, explain which account or organisation is involved. We may need to confirm your identity and authority before making account or record changes.
Keep sensitive information out of email
Do not email student or member photos, complete rosters, passwords, one-time codes, card numbers, CVVs, or UPI PINs. Share only the minimum details needed to explain the issue. If attaching a screenshot, remove personal records and payment credentials first.