Cancellation and refunds

24-hour refund request window

IDMaker sells one-time capacity packs: 5 client organisations for ₹1,999 or 20 for ₹4,499. A pack purchase is eligible for a refund when you send your request within 24 hours of the completed purchase. The 24 hours refers to when you request the refund, not when your bank credits the money.

How to request a refund

Email softwarethumbeja@gmail.com from your account email address. Include your printing-house name, purchase date, selected pack, and Razorpay payment or order ID, if available. We check the purchase and request time before initiating the refund. Do not send card numbers, CVV, passwords, UPI PINs, or student records.

Refund method and bank timing

Eligible online-payment refunds are issued through Razorpay to the original payment method. Once initiated, normal refunds can take 7–10 business days to appear, depending on the payment method and bank. We provide the refund reference or status when available; contact support if the expected bank processing period has passed.

For purchases paid directly to Thumbeja Publicity and activated with an offline code, contact the same support address with your receipt so we can arrange the applicable refund.

Cancellations and payment problems

Packs do not automatically renew, so there is no recurring mandate to cancel. A free trial has no purchase payment to refund. If you see a duplicate debit, a failed payment with a debit, or a paid pack that has not activated, contact support with the transaction details before attempting another purchase.

Requests outside the 24-hour window are not covered by this voluntary refund offer. This does not limit remedies or rights available under applicable law.